Finding a home for your content

I’ve been blogging on WordPress.com for over nine years and I’m very happy with my decision to become both a WordPress.com user back then, and a WordPress.com (Automattic) employee in 2015.

Continue reading “Finding a home for your content”

Feature Toggles for Automated e2e Tests

Feature toggles aren’t just for production code. Feature toggles are also a powerful technique to change the behaviour of your automated end-to-end tests without changing code.

Continue reading “Feature Toggles for Automated e2e Tests”

The Importance of Doing Customer Support

One of the many, many things I love about working at Automattic is the being part of a company that sees huge value in everyone spending time doing customer support, and acts on it:

“When you join full-time, you’ll do customer support for WordPress.com for your first three weeks and spend a week in support annually, for evermore, regardless of your position. We believe an early and ongoing connection with the people who use our products is irreplaceable.”

Automattic’s Work With Us Page

Every single bit of that statement is true: I did three full weeks when I joined last September, and I’ve already done an additional week this year.

Continue reading “The Importance of Doing Customer Support”