Improve the quality of the WordPress.com experience through testing and triage. Your work will inform product teams to act on the top priority issues facing our users. Tasks include automated UI testing, creating and executing test plans, effective issue tracking and triage, and identifying and monitoring quality metrics.
I’ve dreamed about working for Automattic/WordPress.com for a long time (I first wrote about working for Automattic in 2008), and with their newly created Excellence Wrangler roles this really is a dream come true.
WordPress is superbly simple yet beautifully powerful software that powers 24% of the Internet (including this blog), not only for blogs like this but sites for businesses, artist’s portfolios, hobbyists and giant media organizations like CNN and TIME.
Some amazing facts about Automattic and how I was hired:
- Automattic are 100% distributed with 395 staff across 36 countries all working from home or wherever they choose.
- I have already worked for Automattic for almost 3 months on a paid trial, where I was given a real project to work on in my spare time. This is a requirement for all new hires at Automattic. I can’t overstate how great this is, as it gave both Automattic and myself real exposure to each other before committing to a full time job. It now makes taking on a new job without a trial seem too daunting.
- Automattic does their entire interviewing/trial/hiring process via asynchronous text chat (Skype/Slack), including the final hiring discussion with Matt, so I have never spoken to a person from Automattic. Whilst this may seem unusual at first, it’s representative of how the company works in such a distributed way, and it’s a great way to eliminate all prejudice/bias from a hiring process as it’s all about what value someone can add, not what they look or sound like.
- Everyone who joins Automattic full time spends their first 3 weeks on support, regardless of their position. I am looking forward to this next week as it will give me broad insight into how WordPress.com is used by real customers by working as a ‘Happiness Engineer’: Genchi Genbutsu.
I can’t wait to be a part of the future of WordPress.com, so stay tuned for more updates as I begin this exciting next stage of my career.